Making a Return:
- Returns are free if sent within the UK
- Returned items must be in their original packaging with all labels still intact
- To qualify for a refund or exchange, returns must be received within 90 days of the original order being placed
- Personalised products (ID tags/cards; barcode wristband, flatband, ultraband; travel mug; and/or water bottle) cannot be returned
- If a personalised product (see above) arrives damaged or faulty, please contact shop@parkrun.com to arrange a replacement
- Personalised products (see above) have a 1 year warranty. After this period, requests for replacements or refunds will not be accepted
- Personalised products (see above) ordered with the incorrect details cannot be replaced or refunded
- If returning a product to SportsShoes.com, please contact parkrun@sportsshoes.com to arrange your free returns label. Please include your parkrun order number in the email
- If you are returning a product to Shokz, please follow: SHOKZ RETURNS
- If you are submitting a warranty to SHOKZ for your headphones, please click on the following link: https://uk.help.shokz.com/s/submit-case-form?recordType=Warranty
- If you are returning a product to NOTCH, please follow the instructions on their returns page: https://notch.io/pages/returns-policy
- NIXI products can only be returned if unused, in the same condition received in and in original packaging. Returns must be made within 30 days.
- Refunds are processed within 72 hours of accepting the returned item back to the warehouse
- Shipping and tax/duties charges are not refundable unless the product is damaged, defective or you have received the wrong item
- If an order does not arrive due to an incorrect delivery address, the order is non refundable or replaceable. If a courier returns an order because of an incorrect address, this can be resent out to an updated address
- If you wish to exchange an item, the exchange will be delivered to your existing delivery address
- You must complete the return form (included with your order), and fill in your reason for returning
- For any damaged or faulty products we will cover up to £20 GBP returns postage - if your returns postage costs more, please get in contact with our customer service team at shop@parkrun.com
- When returning items to us, please obtain a printed receipt. Store the receipt safely with you until your request has been processed as we may ask you for the proof of shipment
- parkrun will not be held responsible for missed deliveries if a 'safeplace' is selected
Note: All returns are subject to testing upon receipt.