Making a Return:

  • Returns are free if sent within the UK
  • Returned items must be in their original packaging with all labels still intact
  • To qualify for a refund or exchange, returns must be received within 90 days of the original order being placed
  • For any damaged or faulty products, we will cover up to £20 GBP returns postage - if your returns postage costs more, please get in contact with our customer service team at
  • Orders placed with the incorrect personal and/or shipping details will not be replaced or refunded
  • When returning items to us, please obtain a printed receipt. Store the receipt safely with you until your request has been processed as we may ask you for the proof of shipment


2023 SALE - APRICOT CLOTHING (Pro:Direct):


Milestone T-shirts / Vests / Long Sleeves & Apricot Clothing (SportsShoes):

  • Please contact to arrange your free returns label
  • Please include your parkrun order number in the email


parkwalk T-shirts:

  • Please contact our customer service team at to arrange a returns label


Barcode Tags & Card / Wristband / Bottle / Travel Mug / Mug:

  • Personalised products cannot be returned
  • If the order arrives damaged or faulty, please contact to arrange a replacement
  • Personalised products have a 1 year warranty. After this period, requests for replacements or refunds will not be accepted
  • Orders placed with the incorrect personal details will not be replaced or refunded


CONTRA / Milestone Hoodies / goodr Sunglasses / NIXI body products / parkrun Umbrella / Hilly Socks / Pin Badges:

  • Refunds are processed within 72 hours of accepting the returned item back to the warehouse
  • If you wish to exchange an item, the exchange will be delivered to your existing delivery address
  • You must complete the return form (included with your order), and fill in your reason for returning
  • Please use the FREEPOST returns label (included with your order) and post your return through a post box (returns are only free if based in the UK)
  • NIXI products can only be returned if unused, in the same condition received in and in original packaging. Returns must be made within 30 days.


NOTCH Products:


Shokz Products:


Note: All returns are subject to testing upon receipt.