Making a Return:
- Returned items must be in their original packaging with all labels still intact
- To qualify for a refund or exchange, returns must be received within 30 days of delivery
- Personalised products cannot be returned, If there is a fault with your order, please contact shop@parkrun.com
- For any damaged or faulty products, we will cover up to £20 GBP returns postage - if your returns postage costs more, please get in contact with our customer service team at shop@parkrun.com
- Orders placed with the incorrect personal and/or shipping details will not be replaced or refunded
- When returning items to us, please obtain a printed receipt. Store the receipt safely with you until your request has been processed as we may ask you for the proof of shipment
To return an order from SportsShoes.com: please contact parkrun@sportsshoes.com to arrange a return label
To return an order from CONTRA / Hilly / milestone hoodies: please use the FREEPOST label included to post your return through a post box.
To return a sports bra: please use the following link, if in the UK, to create a returns label: sports bra returns. Exchanges are not currently available on these products, so please return for a refund and reorder the required product. If outside the UK, please send your return to: boobydoo Unit 12, Parker Centre Industrial Estate, Mansfield Road, Derby, DE21 4SZ. Please note the returns cost will not be covered by parkrun or boobydoo.
To return a NOTCH product: please follow their returns procedure: https://notch.io/pages/returns-policy
Shokz headphones can only be returned if unopened and unused. To return, please send back to: Pinpoint CE, Unit 35, Meridian House, Road One, Winsford, Cheshire, CW7 3QG (please ensure to include that the order was from parkrun). If the headphones are faulty, please visit https://uk.shokz.com/and under the support tab, complete the warranty form.