Please view the delivery policy page for delivery timelines. 

If your order is outside of these timescales please contact us using the form below. 

Can I amend my order / order details after it has been placed?

The despatch system is automated and so it is not generally possible for us to amend an order after it has been place. Please ensure you check your details before placing any order. If you believe you have received an item with different information to what you entered, please first check your order confirmation for details. Due to the personalised nature of the products, we are not able to accept returns on ID band orders unless they are faulty. 

Orders placed with the incorrect personal and/or shipping details will not be replaced or refunded


Customs charges
Items shipped to the EU are sent using the IOSS Scheme and you should not be charged any additional VAT, duties or administration fees, unless your order value is over €150. If you have been contacted by your postal service requesting additional VAT, duty or administration charges, you should query this directly with them stating that VAT has been paid at source and that this has been marked clearly on the packaging. 

Orders shipped to the rest of the world may be subject to additional customs charges subject to an individual country's taxation rates. These are outside of our control. 

After checking our FAQs, if you do need to get in touch regarding your order, please use the email addresses below or fill out our contact form. Please try to include as much information as you can about your order and any related issues, including your order number.

CONTACT US

(Please be aware that the parkrun shop customer service responses are only Mon-Fri, excluding public holidays)