FAQS

Returns

Our Returns Policy can be found here. 

If you need to return your order, please follow the instructions on the paperwork that was included with your package. 

If you no longer have this and need to return parkrun clothing, the apricot range,  apricot accessories, milestone clothing or any item specified as being fulfilled by Pro:Direct, please click here. Free returns are offered using the InLocker Returns Service or the ASDA Returns Service. 

If you need to return any CONTRA items, pin badges or parkrun magazines and no longer have your returns paperwork, please use the paperwork that was included with your order as this contains a free returns label.

My order hasn’t been delivered yet. 

UK

All items are sent by Royal Mail Second Class post. Typically items should arrive within 5 business days of despatch. However, in busy periods this can take up to 10 business days. Any strike action or adverse weather conditions may impact upon these timescales. 

EU

All items are sent by Royal Mail Second Class or FedEx Cross Border Services. Typically items should arrive within 10 business days of despatch. However, in busy periods this can take up to 20 business days. Any strike action or adverse weather conditions may impact upon these timescales.

Rest of World

All items are sent by Royal Mail Second Class or FedEx Cross Border Services. Typically items should arrive within 15 business days of despatch. However in busy periods this can take up to 30 business days. Any strike action or adverse weather conditions may impact upon these timescales.

If your order is outside of these timescales please contact us using the form below. 

Can I amend my order after it has been placed?

The despatch system is automated and so it is not generally possible for us to amend an order after it has been placed, so please ensure you check your details before placing any order. We offer a free returns service (within the UK) so you can return any order to us that has been made incorrectly. 

I would like to change the information on my ID Band order. 

The despatch system is automated and so it is not generally possible for us to amend an order after it has been placed, so please ensure you check your details before placing any order. If you believe you have received an item with different information to what you entered, please first check your order confirmation for details. Due to the personalised nature of the products, we are not able to accept returns on ID band orders unless they are faulty. 

Some of my items weren’t in my package

Our items are sent from several different distribution centres so depending on what you have orders, they may arrive separately. If you have concerns regarding part of your order not arriving, please follow the timescales listed above regarding the estimated delivery dates. If after that your order has still not arrived please get in touch using the contact form below. 

Customs charges

Items shipped to the EU are sent using the IOSS Scheme and you should not be charged any additional VAT, duties or administration fees, unless your order value is over €150. If you have been contacted by your postal service requesting additional VAT, duty or administration charges, you should query this directly with them stating that VAT has been paid at source and that this has been marked clearly on the packaging. 

Orders shipped to the rest of the world may be subject to additional customs charges subject to an individual country's taxation rates. These are outside of our control. 

After checking our FAQs, if you do need to get in touch regarding your order, please use the email addresses below or fill out our contact form. Please try to include as much information as you can about your order and any related issues, including your order number.

CONTACT US

(Please be aware that shop customer service responses are only Mon-Fri)