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  • shop parkrun. support parkrun.

    Every penny goes back to parkrun

  • free delivery over £50

    2nd class UK delivery

  • 30 day free returns

    the parkrun fair deal. learn more
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    customer service

    After checking our FAQs, if you do need to get in touch regarding your order, please use the contact details below. Please try to include as much information as you can about your order and any related issues, including your order number.

    faqs

    If you need to return your order, please follow the instructions found on the returns policy page.

    Please view the delivery policy page for delivery timelines. 

    If your order is outside of these timescales please contact us using the form below. 

    The despatch system is automated and so it is not generally possible for us to amend an order after it has been place. Please ensure you check your details before placing any order. If you believe you have received an item with different information to what you entered, please first check your order confirmation for details. Due to the personalised nature of the products, we are not able to accept returns on ID band orders unless they are faulty. 

    Orders placed with the incorrect personal and/or shipping details will not be replaced or refunded

    Items shipped to the EU are sent using the IOSS Scheme and you should not be charged any additional VAT, duties or administration fees, unless your order value is over €150. If you have been contacted by your postal service requesting additional VAT, duty or administration charges, you should query this directly with them stating that VAT has been paid at source and that this has been marked clearly on the packaging. 

    Orders shipped to the rest of the world may be subject to additional customs charges subject to an individual country's taxation rates. These are outside of our control. 

    more information

    delivery

    Read more about our delivery charges and options.

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    returns

    Please read our returns policy and process before returning an item from your order.

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    milestones

    Discover more about our parkrun Milestones and how to get access.

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    still need help?

    Email our support team on shop@parkrun.com or use our contact form below. Please be aware that the parkrun shop customer service responses are only Mon-Fri, excluding public holidays.
  • Milestone 10

    milestone 10
  • Milestone 25

    Milestone 25
  • Milestone 50

    Milestone 50
  • Milestone 100

    Milestone 100
  • Milestone 250

    Milestone 250
  • Milestone 500

    Milestone 500

  • Milestone 1000

    • shop your milestones