Delivery & Returns

DELIVERY

Australia

ID Accessories & Ecoffee Cups - Free Shipping
Socks, Caps & Visors - AU$10.00 capped

New Zealand, Singapore, Malaysia & Japan

Plastic tags, Plastic cards & Bag tags - AU$1.00 per order
Flatbands & Wristbands - AU$5.00 per order
Ecoffee Cups - AU$15.00 per order (NZ)
Ecoffee Cups - AU$20.00 per order (SG, ML, JP)
All other items - AU$20.00 capped

Rest of the World

Plastic tags, Plastic cards & Bag tags - AU$5.00 per order
Flatbands & Wristbands - AU$10.00 per order
Ecoffee Cups - AU$25.00 per order
All other items - AU$30.00 capped

Please be aware that although most orders are arriving within our standard timescales, some customers are facing delays due to the ongoing disruption caused by the COVID-19 pandemic.

 

RETURNS

Not what you ordered or something not right? Here's how we can fix it:

  • Returns are free if sent within Australia.
  • Returned items must be in their original packaging with all labels still intact.
  • To qualify for a refund or exchange, returns must be received within 30 days of the original order being placed.
  • Refunds are processed within 72 hours of accepting the returned item back in our warehouse.
  • Shipping and tax/duties charges are not refundable unless the product is damaged, defective or you have received the wrong item.
  • If you wish to exchange an item, we will deliver the new item to your existing delivery address.
  • You must complete the return form (included with your order), and fill in your reason for returning.
  • For any damaged or faulty products we will cover up to AU$20 returns postage - if your returns postage costs more, please get in contact with our Customer Service Team.
  • When returning items to us, please obtain a printed receipt. Store the receipt safely with you until your request has been processed as we may ask you for the proof of shipment.

Note: All returns are subject to testing upon receipt.